We’re Here to Help
At URUZX, we value your feedback and are committed to providing you with the best shopping experience possible. Whether you have a question about our handmade products, need help with an order, or just want to share your thoughts, our dedicated support team is ready to assist you.
How to Reach Us
If you still need assistance, please feel free to contact us through any of the following methods:
- Email Support: Please email us at: support@uruzx.com We aim to respond to all inquiries within 24–48 hours during business days.
-
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed (All inquiries will be handled the following Monday) - Our Studio (Business Address): Unit 803, 8/F, Hewlett Centre, 54 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Common Questions & Quick Links
Before reaching out, you might find a quick answer to your question in the links below:
- Track Your Order: Monitor your package's journey in real-time.
- Shipping Policy: Find detailed information about our delivery times, rates, and international coverage.
-
Returns & Refunds: Learn more about our 30-day return policy and how to initiate a return.