Fast & Reliable Shipping Worldwide
At URUZX, we are dedicated to delivering our handmade and curated products to you in the most efficient and secure way possible. Below you will find everything you need to know about our shipping process.
1. Order Processing Time
All orders are processed and prepared for shipment from our global fulfillment centers.
- Standard Products: 2–5 business days.
- Customized/Handmade Products: Because these items are crafted with care, please allow 7–14 business days for production before they are shipped.
2. Shipping Rates & Delivery Estimates
We offer Standard Shipping to most countries. Shipping costs and estimated delivery times are as follows:
| Region |
Estimated Delivery Time |
Shipping Cost |
| United States |
7–15 Business Days |
Calculated at Checkout |
|
UK / Europe / Australia |
10–20 Business Days |
Calculated at Checkout |
|
Rest of the World |
15–25 Business Days |
Calculated at Checkout |
Please note: Delivery times are estimates and may vary due to external factors such as customs processing or peak holiday seasons.
3. Global Fulfillment
To ensure the fastest delivery, your order may be shipped from one of our international warehouses located in the USA, UK, Germany, or China, depending on your location and product availability.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your package's journey directly through our website or the carrier's portal.
5. Customs, Duties, and Taxes
URUZX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Shipping Address Accuracy
It is the customer's responsibility to ensure that the shipping address entered is correct. If you notice an error, please contact us at support@uruzx.com within 24 hours of placing your order. We cannot change the address once the package has been shipped.
7. Damaged or Lost Packages
If your item arrives damaged, please take a photo and contact us immediately at support@uruzx.com. We will arrange for a replacement or a full refund. For packages marked as "delivered" but not received, please contact your local postal service for assistance.