Refund Policy

Our Commitment to Your Satisfaction

At URUZX, we take great pride in the quality and craftsmanship of our products. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests made after this period will unfortunately not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused, unworn, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.
  • All tags and accessories must be intact.

3. Return Process

To start a return, please follow these steps:

  1. Contact us at support@uruzx.com with your order number and the reason for the return.
  2. If your return is accepted, we will send you instructions on how and where to send your package.
  3. Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Damaged or Incorrect Items: If the return is due to our error (you received an incorrect or defective item), URUZX will cover the return shipping costs.
  • Change of Mind: For other returns (e.g., you no longer want the item), the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Customized or personalized products (e.g., keychains with custom engravings).
  • Final sale items or gift cards.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original payment method.
  • Timeline: Please allow 5-10 business days for your bank or credit card company to process and post the refund.

8. Contact Information

For any questions regarding returns or refunds, please reach out to our dedicated support team:

  • Email: support@uruzx.com
  • Response Time: We aim to respond to all inquiries within 24-48 hours.